CRM24x7’s Customer Services Solution is very comprehensive and can be used to provide exceptional Customer Service to your customers. This solution will most definitely ensure Customer Satisfaction resulting in Customer Retention, Repeat Business and Profitability. It comprises of the following Modules:

Customer Service Solution
               

Customer Support Application

EasySupport is comprehensive Application that will ensure exceptional Customer Service, leading to customer Satisfaction, Retention, Repeat Business, Goodwill and higher profits: easySupport can help you manage the following:
Manage Trouble Tickets
Manage Accounts, Sites, Contacts
Manage Knowledge Base
Manage Customer Interaction (Phone & email)
Track Products installed at Customer Site
Track Service Level Agreement (SLA)
Escalation & Notification
   
 
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  Service Level Agreement

Easy Contracts empowers companies to create, track & manage complex contracts & Service Level Agreements (SLA). This Module helps companies provide effective customer support as defined by SLA. Easy Contracts continuously monitors existing contracts and proactively notifies the company for contract renewals, thereby generating significant maintenance revenue.

  Inventory & Order Fulfillment


Easy Inventory & Order Process Module is a comprehensive application that helps you manage your Inventory and Process Sales Orders and Part Requests for Repair/replacement service. Easy Inventory helps you manage the following:

Manage Inventory in Stores / Warehouses
Automate Replenishment
Pick, Pack, Ship & Fulfill Sales Order
Pick, Pack, Ship & Fulfill Repair Orders
Manage Reorder Levels
Process Sales Orders
Process Repair Orders
Manage Product Replacement

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   Customer Self Service:

Easy self service is a Customer Self Service application available via the internet that allows customers to open, view and close their own tickets 24X7.With access to this application, cost per incident drops dramatically and simultaneously increases customer loyalty by empowering customers with the freedom to handle most issues independently

Easy Self Service can help you manage the following:

Create Trouble Tickets
Search for Knowledgebase
Add Notes to existing Tickets
Capture Customer Interactions
Track Ticket Status
Close Tickets

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 Service Partner Portal:

Service Partner Portal is a comprehensive application to be used by the Service partners. Depending on the Privileges set, the Service partners could be as effective as internal Service departments. EasySupport Partner Portal helps partners to mage the following:

Manage Trouble Tickets
Manage Accounts, Sites, Contacts
Manage Knowledge Base
Manage Customer Interaction (Phone & email)
Track Products Installed at customer site
Track Entitlements

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