CRM24x7’s Helpdesk Solution  is very comprehensive and can be used to provide exceptional Service (IT and HR) to your employees. This solution will most definitely ensure Employee Satisfaction resulting in enhanced Employee Productivity, Management Efficiency & Employee Morale.

Help Desk Solution

Manage Employee Issues (IT / HR)
Track I.T. products installed at Employee Workspace
Track Service Level Agreement (SLA)
Manage Knowledge Base / FAQ
Manage Interaction (Notes and emails)
Escalation & Notification